Help - FAQs
If you have any questions on any of the below, or if you did not find
what you were looking for, please feel free to contact us 24 hours
a day at support@poker.co.uk
Where are Hi/low
games, Omaha and Progressive Jackpots?
What kind of computer
do I need?
What is the recommended
screen setting?
Does your software
support Macintosh?
Can I resize the
poker software so it fills my 21-inch screen?
Can I see what the
game looks like before I deposit any money?
Will I be secure
playing at Poker.co.uk?
Is this legal in
my area?
I lost my username
and password! What do I do?
How do I alter my
user profile?
What happens if I
get disconnected?
How does your All-In
policy work?
How do I minimize the
software or screen?
Where are Hi/low games, Omaha and Progressive Jackpots?
The first version of Poker.co.uk is just one of many to come and
is designed to fulfill the demand of our Hold’em and Seven
Card Stud enthusiasts. Not only do we plan to provide a tournament
platform, special progressive jackpot programs and more games, but
also we will continue to aggressively expand Poker.co.uk with new
innovative ideas and game products. We have a lot coming to Poker.co.uk!
What kind of computer do I need?
We recommend a Pentium 133 MHz with a minimum of 25 MB available
on your hard drive and 64 MB RAM (internal memory). Operating system:
Microsoft Windows 95/98/NT/2000/XP. Please note the software will
not function if Microsoft Winsock proxy service is running.
What is the recommended screen setting?
To enjoy the full impact of the Poker.co.uk environment we recommend
a minimum screen resolution of 800 X 600 and 256 colors. If you
play on a lower resolution screen such as 640x480 pixels you will
have to scroll to use the game.
Does your software support Macintosh?
No, Macintosh is not supported.
Can I resize the poker software so it fills my 21-inch screen?
Yes, you can select the full screen mode from the options menu in
the Poker.co.uk lobby.
Can I see what the game looks like before I deposit any money?
Absolutely! In fact you can even play for FREE!
Simply download the free software and set up an account. You do
not need to deposit any money in order to observe or join our beta
practice games. However, you are asked to provide the correct information
in your account.
You only have to deposit money when you want to play the games for
real money. After you have created your account, you will be able
to look around the lobby area and go to tables.
Will I be secure playing at Poker.co.uk?
It is important that you are protected from undesirable player tactics
such as team play (collusion) or any other sort of undesirable activity.
Poker.co.uk uses reliable security features that were developed
specifically for poker, and we are committed to do everything we
can to protect your play. Although we continually monitor games
both with automatic systems and live support personnel, you can
help by contacting us (support@poker.co.uk) if at any time you suspect
that one or more players is colluding or otherwise violating site
rules.
Is this legal in my area?
You MUST be 18 year of age or older to play with Poker.co.uk. Please
beware, playing poker online may or may not be legal in your jurisdiction.
You should check the laws of the area in which you live before playing
poker online.
I lost my username and password! What do I do?
As this information is secure, you will need to contact us directly
via telephone and we will be happy to help you 24 hours a day. Please
feel free to contact:
International: +1-450-632-4010
Toll Free: 1-877-296-6416
Toll Free: 1-888-819-7924
How do I alter my user profile?
You are free to change your personal information anytime you wish.
To change any personal information, click on Personal Information
from the Poker.co.uk lobby. Change the desired information.
What happens if I get disconnected?
Poker.co.uk has gone to considerable lengths to ensure a poker environment
which you can feel comfortable in knowing you are protected just
in case you loose connection to the game server while playing. If
this happens, you will be treated as being all-in, meaning that
your investment into the pot to that point WILL BE PROTECTED and
you will still be eligible for your share of the pot if you are
to hold the best cards.
How does your All-In policy work?
All-in protection is designed to protect your investment into a
pot when you run out of money during a hand, do not act in time,
or get disconnected for any reason. We allow each player at Poker.co.uk
one (1) all-in protections per 24 hours. Please read the end of
this section for important information.
Going all-in when you do not have enough money to continue:
If you run out of money during a hand, by no means do you have to
fold the hand. You may go all-in. This means that you cannot be
forced out of a hand if you do not have enough money to complete
the hand that you started. When you run out of money or only have
enough to call a portion of the wager, you can go all-in to contend
for the money in a pot that you have contributed to. All other action
of remaining “active” players goes into a “side
pot” to be fought for by them. The reason we allow a player
to go all-in is because all poker rooms play for "table stakes".
This is defined as: all money that a player has at the beginning
of a hand will play during that hand.
Going all-in when failing to act in time:
If in the event you fail to act on your hand in time (10 seconds),
the system will assume you have become unavailable to complete the
hand. As such, placing you all-in will protect your investment into
the pot to that point in the game. The system will track and record
all of your cards and show them to all players during the showdown.
If you win, your account will be credited accordingly. You may request
a hand history at the table to review the entire hand for verification
of the outcome.
Going all-in when disconnected:
We understand that gaming on the Internet can be unstable from time
to time and that a player can get disconnected from the game server.
Regardless of the reason for the disconnection, we will protect
your investment to that point by placing you all-in. The system
will track and record all of your cards and show them to all players
during the showdown. If you win, your account will be credited accordingly.
You may request a hand history at the table to review the entire
hand for verification of the outcome.
***Important information to know***
If at anytime your all-in status is zero (0) you are playing at
your own risk. This simply means that you do not have all-in protection
and you are disconnected or fail to act in time, YOUR HAND WILL
BE FOLDED AND YOUR INVESTMENT WILL BE LOST without any recourse
whatsoever.
Although we allot you one (1) all-in protection per 24 hours, we
will consider resetting your protection back to one if warranted.
Simply contact support@poker.co.uk
for consideration. However, if Poker.co.uk suspects abuse of the
all-in protection feature, this may result in loss of membership
or denied reset request.
Lastly, sending a request or receiving approval notification does
not imply that you have all-in protection; you do not have all-in
protection until you see this in your account.
If you have any questions, please feel free to contact us.
How do I minimize the software or screen?
Poker.co.uk was built and best viewed with a minimum screen resolution
setting of 800 x 600 pixels. This will give you a "full screen"
view and is what you are most likely set to now. However, in some
cases this setting may not allow you to pull up other programs while
playing.
To reduce the image to a "normal" view, you will need
to set your screen display to 1024 X 768 to allow you the use other
programs while playing. To change your current settings, you may
do the following:
- Click on the Windows Start menu button on your desktop
- Select Settings
- Click on Control Panel
- Select Display from the available menu. The Display Properties
window will appear
- Select Settings
- At the bottom right of the window you will see a section called
Screen Area displaying an arrow-like symbol with Less and More
on each side.
- Point with the mouse on the arrow, and change your screen
resolution to "1024x 768" pixels.
- Once you have selected the desired resolution, click on Apply
and then OK.
- Windows will give you a preview of the new settings and will
prompt you to agree with the new settings by clicking on OK
(You will have approximately 15 seconds to choose before Windows
will restore the original settings)
- If you are unable to select a resolution higher than "800
x 600" pixels, you will have to contact your manufacturer
and request to upgrade your graphic card.
- Finally you may need to reboot your computer to ensure that
the new settings have been successfully put in place.
If you have not found what you were looking for, please feel free
to contact us at our 24-hour support center at support@poker.co.uk
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