Poker.co.uk

Poker Info
DATE: May 26 2012
TIME :

Poker.co.uk - Poker news archive

The Gambling Network

Poker.co.uk - Poker News Archive

Wednesday 10th January 2007

PokerRoom.com Responds to High Profile Complaint

A high profile complaint involving OnGame�s PokerRoom.com and its Christmas Day tournament has finally led to a management response.

The row broke out when players were disappointed to discover they were not playing for the $19,000 they had initially expected. Despite all promotional information regarding the tournament competition detailing the prize of a $2,000 HDTV, a glitch in the gaming software on the day of the tournament presented the information differently; apparently offering a $19,000 cash bonus.

The website has paid back the players affected and �taken the necessary steps to prevent a situation like this from happening in the future� according to founder Oskar Hornell, who has openly apologised for the situation.

The poker room received a barrage of negative feedback, formal complaints and sparked a huge uproar of internet debate. But for many the dispute remains unresolved. Mr. Hornell�s failure to honour the error and appropriately offer the mistaken prize is expected to lose a substantial, although relatively non-threatening, amount of custom.

Source: OnlineCasinoNews

View Similar Stories
WPT Responds to Complaint Filed by Seven Poker Players
PokerRoom Gives Away $1000 Buy In Tournament Tickets
High Profile Gaming Takeover Talks Shelved
Victor Chandler to Launch High Profile Poker Tournament
Poker Players Swap Turkey for Christmas with interXpoker

Discuss this story in the Poker Forum. Last 5 Posts:
Saturday 26^th May, 2012: Party Poker and William Hill (iPoker) BAP
Friday 25^th May, 2012: One way poker Swapsies
Friday 25^th May, 2012: New Bap - Day 3
Friday 25^th May, 2012: WSOP Fantasy Draft 2012
Friday 25^th May, 2012: Sharkscope

Poker.co.uk is part of The Gambling Network | Terms and Conditions | Privacy Policy | Contact Us | Gamble Aware

Poker.co.uk is operated by InTouch Poker Ltd (hereinafter called the "Company"), a limited liability company with registration number C44236, registered in Malta (a member of the EU since May 2004). The Company’s registered address is at Vincenti Buildings, Suite 623, 14/19 Strait Street, Valletta VLT 1432, Malta. The Company operates the Poker.co.uk online poker room under a provisional license issued and regulated by the Lotteries and Gaming Authority ("LGA") of Malta (issued on 2 December 2008, number LGA/CL3/412/2007). The software used for operating the Poker.co.uk online poker room is licensed from Boss Media Malta Poker Limited. Our services are not available to residents of the United States, US Virgin Islands, US Minor Outlying Areas or Turkey or any other jurisdiction that legally prohibits its citizens from engaging in online gaming.