Poker.co.uk License agreement, Terms and Conditions & Privacy Policy
The following Terms and Conditions (the "Terms and Conditions") govern the customer’s (a "Customer" or "you") use of the InTouch Poker online poker product and associated services.
Throughout these Terms and Conditions, any reference to the "Company", "we", or "us" refers to Intouch Poker Limited, a private limited liability company registered in Malta, with company registration number C44236, having registered offices at Vincenti Buildings, Suite 623, 14/19 Strait Street, Valletta, VLT 1432, Malta.
Our software provider, Boss Media Malta, and our payment services and account management provider, Webdollar AB, are also parties to these Terms and Conditions.
By ticking the acceptance box for terms and conditions on registration, you are deemed to fully understand and agree to comply with these Terms and Conditions. Changes to these Terms and Conditions may occur from time to time and the most recent version will always be displayed on the website. On each subsequent login you are deemed to have accepted the prevailing terms and conditions.
1. Gaming Services Provider
The Company is licensed to provide online gaming under a provisional license issued by Maltese Lotteries and Gaming Authority, issued on 2 December 2008, number LGA/CL3/412/2007..
The software used for operating the InTouch Poker online poker room is licensed from Boss Media Malta Poker Limited. Payment and account management services are provided by Webdollar AB.
We take our customers seriously and aim to provide you with the very best in gaming experience and customer support.
2. Player Obligations
Participation in the online poker games (collectively the “Games”) is open to residents of legal age in a jurisdiction of residence, where the Games are not prohibited. A person who participates in the Games is hereafter called "Player". By launching the client application, opening an account, use and re-use of such an account, participation in the Games, or acceptance of any prize, Player represents, warrants and certifies that Player fully understands the standards and laws, as such standards and laws relate to the Games, of the community/legal jurisdiction where he/she is resident. Player has the complete and unrestricted legal right to participate in the Games and any government with proper jurisdiction does not prohibit Player's participation in the Games.
For the sake of clarity, it is your responsibility to ensure that the laws of the country in which you are resident or are located permit you to play poker. You must not play poker on this site where it is illegal or otherwise prohibited in your country. Any such illegal participation is void. For example, it is prohibited for anyone located in the United States of America to play.
We use automated checking on the site, including but not limited to the recognition of the geographical location of your IP address. We reserve the right to close your account if you in any way attempt to disguise or prevent us from identifying the IP address of the computer that you use to access our site.
3. Registration
You must not play or seek to play poker unless you have registered with InTouch Poker Limited or have been specifically granted permission to do so as a guest by InTouch Poker Limited. We reserve the right to withhold payment to any player pending verification of the player's identity.
Only one account per person is permitted. This is necessary to prevent abuse of any and all bonuses.
We reserve the right to ask for proof of age and evidence to verify your identity at any time and will be carrying out regular checks of our members. We reserve the right to conduct checks against any of the details provided to us and pursue this information through any channels and methods available to us. Failure to provide substantiated proof of age or other requested information will result in the suspension of your account. Any monies due or requested during this time will be withheld unless the requested information is provided.
In accordance with Regulation 36 of the Malta Remote Gaming Regulations, prior to processing aggregate withdrawals in excess of €2,300, a Customer’s identity, age and place of residence must be verified. We reserve the right to withhold any monies requested when aggregate withdrawals exceed €2,300 until the requested information is provided.
You hereby confirm that all information provided to us in your registration and in connection with your account is complete, accurate and not misleading and you agree to inform us immediately if there is any change to such information. This can be done by e-mailing us at poker.co.uk@theplayerzone.com.
During registration you will choose a username, nickname and password for security purposes. The password that you choose must be kept private and secure by you at all times. Failure to do so could lead to unauthorised activities on your account. Transactions made using your account username and password are accepted by us on the understanding that you are playing the Games. If an alternative source has accessed your account and we are not informed, we accept no liability for monies or information lost or misused. Please note that the nickname you choose can not be changed under any circumstances. However, if you choose an offensive nickname, or one which we deem to be advertising, we reserve the right to change this to a nickname of our choice.
We commit not to share, sell, lease or lend your personal data or details regarding your winnings/losses with any third party unless it is necessary to do so for processing fund transactions and/or such information disclosure is required by law. The data is kept strictly confidential and the information is stored in a secure environment. We may share customers’ personal information with our affiliate partners, but only if the customer signed up to InTouch Poker through that partner and has thereby approved sharing such information. Please refer to our Privacy Policy provides further details and should be read in conjunction with these Terms and Conditions.
We reserve the right to refuse to register you and/or to suspend and/or terminate your registration and/or account at any time in each case in our sole and absolute discretion including but not limited to; if there is manipulation of our financial system, cheating, abuse of your account or suspicion thereof; breach or suspected breach of any applicable law, regulation; if you have 'charged back' any of the purchases made with your credit card; if you cause to be published on, and/or send via, our website/engage in the any actual or potentially defamatory, offensive or obscene language via the poker chat facility; if you allow someone else (intentionally or unintentionally) to play your poker account or if you are in breach of any of our terms and conditions.
If no transaction has been recorded on a User's account for thirty (30) months, the Company will remit the balance in that account to the User, or if the User cannot be satisfactorily located, to the LGA
You may instruct us to exclude you from participation in poker by sending us an e-mail to poker.co.uk@theplayerzone.com with your instructions, or by sending a registered letter to InTouch Poker Limited, Customer Services, 1 Down Place, London, W6 9JH. Use of this opt-out facility will result in your account being blocked. To reactivate your account we will require confirmation from you in writing by fax or email. Your account will immediately be blocked on request and reconnection will take 24/48 hours from receipt of confirmation.
4. Chat Rules
You agree to strictly abide by the following chat rules when using the chat function on the poker site. Any decision to block a player from being able to participate from entering the Chat Facility is at the discretion of the poker Manager, whose decision is final. The aim of the Chat Facility is to create a friendly, respectful and welcoming environment for all players.
You shall not use indecent or foul language; you shall not harass, slander or abuse other players; you shall not make racial, sexual or ethnic comments of any kind whatsoever.
No person under the age of 18 or below the legal age according their jurisdiction of residence shall be entitled to enter the poker room.
You shall not solicit any other players with requests for money, for example by requesting donations to any charitable cause and the like.
The Company shall have no liability to players for any activity occurring in the Chat Facility which may cause any player to suffer loss, damage or distress of any kind.
5. Copyright
Any downloading, use or copying of our website materials including graphics, text, concepts, methodologies is strictly prohibited and, in particular, you agree to use the website materials solely for your own personal, non-commercial use and specifically not for any business, commercial or public purpose.
The deployment within this website of any spider, robot, web crawler or other automated query program; and the re-use and/or aggregation of any of the website materials in the provision of a commercial service is strictly prohibited.
6. Wager Rules and Limitations of Liability
You fully accept that the random number generator software (RNG), hosted on BOSS Media's servers, will determine the outcome of the poker games. The RNG software is periodically checked and approved by external IT experts as are our accounting and financial systems.
We reserve the right to refuse the whole or part of any wager at our discretion.
You agree that the Poker Manager's decision will be final and binding on all matters in relation to wagering, or your eligibility for a prize or claim, and our transaction records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made. InTouch Poker Limited’s liability in respect of any claim or loss shall be limited to the stake paid by you.
We will not be liable for damages which may be caused by the interception or misuse of your credit card details on the Internet to the extent that such interception or misuse has been caused by events outside of our operation and control.
Any form of collusion, cheating or fraudulent practice, or otherwise any other criminal activity, in connection with access to or use of InTouch Poker is forbidden.
Fraud, Collusion, Improper behaviour and Unlawful activities: In the event that the Company has reasonable grounds for suspecting that the User has been involved in any fraudulent, improper, collusive, misleading, fixing, manipulative or other unlawful activity in relation to the User’s participation in any of the Games including but not limited to use of any software-assisted methods or techniques or hardware devices for the participation in any of the Games or manipulation of the Company’s gaming system, or that the User has colluded or attempted to collude with another user of the Games or has been participating in the act of intentionally losing money to another player (chip dumping), or has provided incorrect information, the Company shall be entitled to take such action as it deems appropriate, including without limitation, immediately blocking the User from accessing the Games, terminating the User’s Account, locking the User’s gaming account, seizing all funds in the User’s account and invalidating any bets placed by the User utilizing such fraudulent methods.
Locked accounts: If a User’s gaming account has been locked due to that the Company has had reasonable grounds for suspecting that the User has been involved in any fraudulent, improper, collusive, misleading, fixing, manipulative or other unlawful activity in relation to the User’s participation in any of the Games as set out above under the section “Fraud, Collusions, Improper behavior and Unlawful activities”, the Company will unlock the User’s gaming account if the User lodges a complaint and provides the Company with reasonable proof that the User has not been involved in the aforementioned unlawful activities. The User must provide such reasonable proof to the Company latest within six (6) months from the date the gaming account was locked. Otherwise the User has lost the right to the funds in the locked gaming account and the funds will be seized by the Company. The procedure for lodging a complaint is set out under the section “Complaints” below.
7. Poker Game Rules and Bonus Promotions
The Poker Game Rules form part of these terms and conditions and can be found on the 'Learn to Play' section of the website.
From time to time we may operate a bonus promotion. We reserve the right to determine the member qualification criteria of all bonus promotions. Our bonus promotion terms can be found in the Promotions section of the website and are deemed to be incorporated into these terms and conditions.
Prize-winners grant us the right to use and publish their user name online and in print in any other media in connection with the game. Acceptance of a prize constitutes permission for InTouch Poker Limited to use winner's name for advertising and promotional purposes without additional compensation unless prohibited by law.
8. General Terms
We may, at our sole discretion, make any changes to poker or any of the associated games, timetables, schedules and/or the dates on which any promotions are promoted and we also reserve the right to alter, amend or withdraw these terms and conditions and terms and conditions of other promotions at our discretion. We will use our reasonable endeavours to notify you of any such changes which are material.
We shall not be responsible for any viruses, bugs, cancel-bots, errors or defects in any of our games, systems, software or services which affects your enjoyment of the service or causes any damage to your computer or other personal property. Equally, whilst we use all reasonable endeavours to provide uninterrupted access to the service, we shall not be liable for any downtime which you suffer during your use of the poker service or any associated games. You have the right to bring any unresolved disputes to the attention of the LGA by e-mail at complaints@lga.org.mt.
If any part of these terms is found by a court of competent jurisdiction or other competent authority to be invalid, unlawful or unenforceable then such part will be severed from the remainder of these terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
These terms shall be governed by and construed in accordance with the laws of Malta and the language that will prevail in case of interpretation is English. You irrevocably agree that the courts of Malta shall have exclusive jurisdiction to resolve any dispute arising out of or relating to the Games, prizes, web site, client application, Boss Media Poker Rooms (Boss Media Malta Poker Ltd.), and/or WebDollar Ltd., and/or St. Minver Ltd and/or InTouch Poker Ltd. However, we retain the right to bring legal proceedings in any jurisdiction where we believe that infringement of our intellectual property rights or breach of these terms is taking place or originating.
Version 3.1
Last edited on 22nd January 2010.
If you have any questions regarding the terms and conditions please don’t hesitate to contact us at poker.co.uk@theplayerzone.com.
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